FAQ

We have available most requested spare parts like gaskets, showers, washers etc. All parts can be available on request.

All orders above R400-00 are shipped free of charge to anywhere in South Africa. But please note that there are some outlying and high-risk areas for which our courier will charge us an additional charge above the normal change. Our customers will be liable for this additional fee.

Orders under R400-00 carry a fixed shipping fee of R50-00. As above there are some outlying and high-risk areas for which our courier will charge us an additional charge above the normal change. Our customers will be liable for this additional fee.

Do not sign for your shipment until you have inspected it for damage.

If any item is clearly damaged, or if you have any doubt about possible damage, you MUST do the following:

• Note it clearly on the waybill before signing.
• Keep your copy of the waybill
• Contact us within 1 business day to report to damage or suspected.
• Keep the damaged packing materials for inspection.
• Take pictures of the damage.
• Do not use the equipment until we have given you the go ahead.

If part or all of your shipment is damaged and you did not note this as above we cannot guarantee any compensation for damages from the courier company.

Please note that where equipment is not installed by a qualified technician we will not be able to honor the warranty on your equipment.

You are encouraged to ask as many questions as possible to make as sure as possible that your purchase is what you are wanting. Products that are unused and in their original undamaged packaging may be returned.

Due to quality control and food safety issues, we are unable to accept returns on any consumable items such as coffee. Even if these items are still sealed, we cannot assume they are tamper-free once they are out of our hands.

All coffee equipment comes with an in-house warranty of 1 year on parts. Meaning that you will be responsible for shipping to and from us. In the event that the equipment is indeed faulty due to a part, we will at our expense replace that part. In the event that the equipment is faulty due to your misuse or negligence, you will be responsible for the part and labor.

Your order will be shipped once your payment has reflected in our bank account. Thereafter you should receive your order within 3 working days. Please note that some outlying area can take an additional day.